This page explains how payments for HPI Platform's services are processed. It supplements our Terms of Service and Privacy Policy. By making a payment to Health Partners International LLC ("HPI," "we," "us"), you agree to the terms below.
1. Our payment processor
We use Stripe, Inc. ("Stripe") to process payments. By making a payment, you also agree to Stripe's Services Agreement and acknowledge Stripe's Privacy Policy. Stripe is a PCI-DSS Level 1 certified service provider. Your payment is collected and processed by Stripe; HPI does not receive or store your full card details.
2. Payment data
When you pay, card and billing information is transmitted directly to Stripe over an encrypted connection. HPI receives only limited information necessary to operate (such as the last four digits of the card, card brand, expiration, billing region, and transaction status). We use this information to record payments, issue receipts, prevent fraud, and provide support. See our Privacy Policy for more.
3. Authorization to charge
By providing a payment method, you authorize us (through Stripe) to charge that method for all fees due under your order form, statement of work, or subscription, including applicable taxes. You represent that you are authorized to use the payment method you provide.
4. Subscriptions & renewals
If you purchase a subscription to our SaaS platform, it renews automatically at the end of each billing period (monthly or annual, as selected) unless cancelled before the renewal date. Recurring charges are billed to your payment method on file. You can cancel at any time effective at the end of the current billing period; unless required by law, partial periods are not refunded.
5. Invoicing & due dates
For service engagements, fees and payment schedules are set in the applicable SOW or order form. Unless stated otherwise, invoices are due within fifteen (15) days. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may suspend Services for non-payment after notice.
6. Taxes
Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable sales, use, VAT, GST, and similar taxes, excluding taxes based on our net income. Where we are required to collect taxes, they will be added to your invoice or charge.
7. Refunds & disputes
Except as expressly stated in your agreement or required by law, payments are non-refundable. If you believe you've been charged in error, contact billing@hpiplatform.com within thirty (30) days of the charge and we'll review it promptly and in good faith.
8. Chargebacks
If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback without first contacting us may result in suspension of Services. We reserve the right to dispute chargebacks we believe are invalid and to recover associated fees.
9. Security & PCI compliance
Card data is handled within Stripe's PCI-DSS Level 1 certified environment. Payment information is encrypted in transit, and sensitive card data does not touch HPI servers. We maintain reasonable safeguards around the limited payment metadata we do receive.
10. Failed & declined payments
If a payment fails or is declined, we (via Stripe) may retry the charge. Repeated failures may result in suspension or cancellation of the affected Services. You are responsible for keeping a valid payment method on file for any recurring charges.
11. Currency & processing fees
Unless stated otherwise, charges are in U.S. dollars (USD). Your bank or card issuer may apply currency conversion or foreign-transaction fees, which are your responsibility and are separate from amounts charged by HPI.
12. Contact
For billing questions, contact billing@hpiplatform.com. For questions about how payment data is handled, see our Privacy Policy or write to privacy@hpiplatform.com.